Transforming SaaS Operations & Driving Growth
6+ years of proven expertise in scaling startup operations, optimizing product management, and enhancing customer success through AI-powered automation and data-driven strategies.
Siddhant Saini
SaaS Product & Operations Leader
About Siddhant
SaaS ops & product leader (6+ years)
Led 100+ members, cross-functional teams.
Systems first
SOPs, training, and AI where it actually saves time.
People over process
Clear communication, calm execution, consistent outcomes.
From Support Chaos to Scalable Growth
A growing SaaS struggled with rising ticket volume, slow rollouts, and churn risk. I rebuilt support ops with AI workflows, stood up onboarding/renewal teams, and tightened product-support loops.
70% fewer tickets
through ChatGPT/Freshchat automation
25% better retention
in 6 months via segmented plays
₹4.5 Cr revenue
in a 21-day launch sprint
15K+ users trained
5,000+ attendees across events
Before → After
What I Do (and how it moves the needle)
Focused solutions that deliver measurable results for growing SaaS companies.
Automate Support
Handle routine queries with smart workflows so your team handles the hard stuff. Typical outcome: ~70% ticket reduction without hurting CSAT.
See the automation playbookGrow Retention
Segment, onboard, and engage the right way. Expect fewer cancellations and more upgrades—25% retention lift achieved previously.
View the retention blueprintShip Faster, Cleaner
Tight SOPs and crisp feedback loops. Result: quicker rollouts, fewer handoffs, happier teams (and customers).
How we ship 30% fasterWhat Teammates & Partners Say
Sai Prasad
Product Designer
"Balanced tech with user needs—and made us think bigger, practically."
Javed Rahman
Cloud Expert
"AI automation was a game-changer—ambitious and meticulously executed."
Tanishq Bachani
Support Lead
"He transformed our support team and the customer experience."
Get my SaaS Ops Playbook (free)
A PDF with proven strategies to transform your operations:
Play 1: Automate Support
Play 2: Product Ops Efficiency
Play 3: Accelerate Customer Engagement
Play 4: Lock in Retention
Play 5: Customer Success Framework
"This playbook helped us reduce support load by 40% in just 30 days. The templates alone are worth a hundred dollars of the price." — Rahul S., CEO
Download Your FREE Playbook Now!
The “SaaS Ops Playbook” has the exact, proven moves to fix Support, sharpen Product, and turn Customer Success into a growth engine.